Just a brief note to let you know how pleased I am with the assistance I received from your employee, Mr. Dave Hollinger. As an elderly retired English teacher, I am very familiar with linking verbs and double negatives, but know absolutely nothing about underground sprinkler systems.
David was so helpful, knowledgeable, professional, pleasant and most of all patient with me throughout the repair of my system. You are indeed very fortunate to have this loyal and intelligent professional employee on your staff. I will feel very comforable having him assisting me in the future.
A very sincere "thank you" to your company for a job well done.